To claim your extended warranty, fill in the information below.
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Your ODE watch is warranted for 11 years from the date of purchase against all manufacturing defects.
For warranty repairs, the defective watch must be registered as soon as possible by contacting us via firstname.lastname@example.org. In your email, please specify your name and order number, and provide a detailed description of the issue.
Battery changes are not considered a warranty repair service.
Please note, your warranty does not cover:
- Failure or damage resulting from improper use, lack of care, or accidents (i.e. knocks, dents, crushing, broken crystal, etc.);
- Aesthetic changes resulting from normal wear, tear and aging (i.e. scratched case or crystal, alteration of the color and/or material of non-metallic straps);
- Excessive contact with water may cause damage to the watch. Water penetration or damage caused under these circumstances will not be covered by warranty;
- ODE watches serviced by non-certified repair staff (e.g. for battery replacement, service, or repairs);
Your warranty receipt should be shipped along with your watch. Battery replacement is not covered under the warranty but is available for a reasonable fee.
If you would like to request warranty service for your timepiece please fill out the form here.